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Bookish beasts to amuse bibliophiles and booklovers for a whole 12 months.... Big and beautiful - this calendar comes complete with space for appointments and is bound to delight all who receive it.
FAQs
Do you offer products in sizes or options different than the options on your website?
wordybirdydesign offers a wide variety of products in different sizes and options. The options on our website are what we currently offer and are available. If you'd like our products to have different sizes or options, please let us know and we'll look into exploring if these new sizes/options are available to add.
I placed an order but didn’t receive confirmation. What do I do?
If you just placed an order, it may take a few minutes to receive an order confirmation. If you still have not received one, please reach out to our support team and we'll work on getting you an order confirmation.
When will I receive my order?
We're committed to preparing and shipping your order within a reasonable time. Your orders will receive an estimated delivery date but this may vary, especially in the current economic climate of the online retail market. In most cases orders will also receive a tracking link that can be used to track your order. Please be aware that tracking for international packages may not always be reliable as international tracking is limited.
Does your store ship internationally and will I have to pay for customs and VAT?
wordybirdydesign ships many products internationally with various courier services. Where a product is limited to UK only, this will be clearly stated on the item description. If you as a customer are ordering products internationally, you as a customer will be subject to paying for customs and VAT for your order.
Can I change or cancel my order, or update my shipping address?
Once you place your order, you may be able to change or cancel your order but once your order is in production, unfortunately, we are unable to make any changes or cancel your order. If you cancel your order in production, you may still be responsible for the cost of the product canceled as our products are custom printed.
What shipping carrier and shipping methods are you using?
Within the UK, we mainly ship via Royal Mail and parcelforce services.
Outside the UK, courier services include UPS, USPS, FedEx, Royal Mail, DHL, and DPD.We typically offer Standard, and Expedited services but this can vary from product to product. International shipping times are longer than domestic shipping times.
What is the processing time on my orders?
Processing time for your order can vary depending on the products ordered. Your order will need to be verified and then sent to production. Verifying your order may take upwards of 24 hours and then it will be sent to production. Typically, orders will be in production for 1-2 days before being ready for shipping. Since our products are custom printed, you may experience slight variances between orders. Once your order is produced, it will be shipped and you'll be provided with a tracking link.
Please allow up to 72 hours to receive a tracking link after your order is shipped. You will not receive a tracking link while your order is in pre-production or production.
I changed my mind about buying - what do I do?
We're sorry that you changed your mind, but unfortunately, we cannot offer refunds or returns for a products as they are custom printed.
I received a damaged product, what do I do?
Please email our customer support describing the damaged product and be sure to include photo evidence of the damaged product in your order.
I never received my packaged order, what do I do?
If your packaged order was not received and the tracking link states that it was not delivered, your order will be considered lost in transit. You can then reach out to support about a lost in transit package, and we can work on getting you a replacement order.
What are your exchange, refund, and return policies?
Most of the products at wordybirdydesign are created and custom printed when ordered. While we want every order to be perfect, mistakes can happen from time to time. We do not offer exchanges as products are custom printed. We can offer refunds or returns for orders if there are product mistakes. Please reach out to support and if you are submitting a request, please be sure to include photo evidence of the product in your order.